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Position Title: Administrative Assistant I
Department: Student Development
Position Summary:
Primary contact for the Financial Aid Office, providing information on the financial aid process to students, parents, faculty, staff, and external customers. Support Assistant Director in all financial aid functions and provide quality customer service to all internal and external customers.
Typical Duties and Responsibilities:
• Receptionist responsibilities within the Financial Aid Office encompass welcoming students and visitors, offering comprehensive information about financial aid, and directing them to the relevant office, staff member, or online resources as needed.
• Responsible for electronically processing incoming paperwork and aiding in the distribution of correspondence to students to facilitate the financial aid process.
• Assist students directly with navigating web resources (Free Application for Federal Student Aid, Master Promissory Note) to complete financial aid application or loan counseling.
• Ability to understand and interpret complex Federal regulations regarding student eligibility for financial aid.
• Assist with generating new student financial aid files.
• Prepare prior-year financial aid files for scanning and indexing into the document storage system.
• Responsible for ordering office supplies, generating purchase orders, and the financial aid inventory.
• Provide clerical support and manage special projects for the Financial Aid Office Leadership Team, which may include planning, coordinating, researching, creating, or recording information.
• Handles confidential or sensitive information with discretion while working with students, student records, and other communications, and when preparing documents or recording minutes for meetings.
• Responsible for monitoring, returning or forwarding voicemail and email messages.
• Dedicated to delivering high-quality service that consistently surpasses the expectations of both internal and external customers.
• Schedules and organizes complex activities, and prepares professional general correspondence, reports, spreadsheets, charts, tables, records, files, marketing materials, as needed, for members of the department.
• Works independently to plan, prioritize and organize a diversified workload and recommend changes in office practices or procedures to improve overall process efficiencies.
• Performs other duties as assigned.
Required Qualifications:
• Associate’s degree required.
• Attention to detail, strong organizational abilities, and effective interpersonal and communication skills are essential.
• Display proficiency in managing multiple tasks, prioritizing responsibilities, and safeguarding confidential information within a complex environment.
• Technology proficiency using various software applications, including Microsoft Office Suite Applications.
Preferred Qualifications:
• Previous financial aid experience or similar work experience in a highly regulated environment preferred.
Physical Demands:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to lift up to 10 lbs. occasionally, open filing cabinets and bend or stand as necessary. Prolonged periods sitting at a desk and working on a computer.
Salary: $16.48 per hour
For more information and to apply, visit: https://eicc.edu/about/career/ |
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Last Edited On: 11/15/2023 12:46:09 PM By Katy A Rush |
